2009-2017 Audi Q5 Roof Rack Cross Bars Silver
OMAC 60-DAY FREE RETURN POLICY
We understand that shopping for automotive accessories can sometimes present challenges, which is why we offer a 60-day hassle-free return policy from the day of delivery in original condition and packaging with all included accessories. If you're not satisfied with your purchase, simply reach out to our customer service team via the returns form, and our team will issue an RMA (Return Merchandise Authorization) to help with a free returns label.
CHANGE OF MIND GUARANTEE within 60 days
Approved returns with an RMA number must be returned within 2 weeks of the Return Authorization. Please note, in any instance, returns shipped after 2 weeks do not qualify for a refund or a replacement.
We stand behind the quality and fitment of our products. If you encounter any fitment issues, our knowledgeable customer service team is here to assist you promptly. In case of returns reasons such as fitment issues, arrived damaged, a wrong item, or a defective return, to obtain a free returns label, please provide the following:
- Photos (2) of the product and the packing
- Photos (2) of the product SKU label
- Images (2) of the Fitment issues
Failure to comply with the above requirements will not be eligible for a free returns label.
Refunds
For your convenience, returns are processed swiftly upon receipt, with refunds issued within 1-2 business days, ensuring a seamless experience from start to finish.
Original shipping/returned charges are not refundable.
Products returned after 2 weeks of RMA are not refundable or replaceable.
Returns&Refunds for spareparts; international orders and extended areas (Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Republic of the Marshall Islands, Federated States of Micronesia, Commonwealth of the Northern Mariana Islands, Republic of Palau, Puerto Rico, U.S. Virgin Islands) are ineligible at this moment.
Thank you for choosing OMAC USA for your automotive accessory needs. Should you have any questions or require assistance, please don't hesitate to contact our dedicated customer service team.
Please click on the link to fill out the easy return form.
